Terms & Conditions

Terms & Conditions

 Alf The Mailman Ltd.

The terms and conditions set out below relate both the website alfthemailman.com, alfthemailman.uk and letterfromthedead and for the purpose of the document we shall refer to the websites and the website owners Alf The Mailman Ltd in Association with 24hrs Ltd

Terms and Conditions

These terms and conditions outline the rules and regulations for the use of Alf The Mailman Ltd Website, located at alfthemailman.com, alfthemailman.uk and letterfromthedead

By accessing this website, we assume you accept these terms and conditions. Do not continue to use ALF if you do not agree to take all of the terms and conditions stated on this page. Our Terms and Conditions were created with the help of the Terms And Conditions Generator and the Privacy Policy Template.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and " “Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Force Majeure Neither party shall be held to be in breach of its obligations under the Agreement, save for obligations to make payments under the Agreement, to the other party for any loss or damage which may be suffered by the other party due to any cause beyond the reasonable control of the first party including but not limited to any act of God, inclement weather failure or shortage of power supplies, flood, drought, virus, lightning or fire, strike, lock-out, trade dispute or labour disturbance, act or omission of Government authorities, other telecommunications providers, war, military operations or riot.

These terms apply to anyone using the site, logging into the site and also logging into the website using third party logins such as social media accounts like Facebook, Twitter etc

You must be over 16 years of age to join ALF and we may ask for proof of age to verify this, account for people younger than 16 may be permitted under parental guidance and the parent or guardian will be responsible for their actions. By accepting our tens and conditions you agree that you are of the required age in your country and also that in your country you have he right to access this website.


We employ the use of cookies. By accessing alf, you agreed to use cookies in agreement with the 24hrs Ltd.’s Privacy Policy and cookie policy https://alfthemailman.com/cookies https://alfthemailman.com/privacy

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies

Bad Language and Abuse.

Anyone found to be abusive towards our staff or threatening in anyway will result in the immediate suspension of their account and any outstanding payments will be due immediately. we shall not tolerate verbal abuse towards staff, or the company and it will be at our discretion at what level we feel crosses this line and also if we consider legal action for the same.

License & Copyright

Unless otherwise stated, Alf The Mailman Ltd and/or its licensors own the intellectual property rights for all material on ALF and the copyright on the content and the idea. All intellectual property rights are reserved. You may access this from https://alfthemailman.com for your own personal use subjected to restrictions set in these terms and conditions.

By agreeing to our terms and conditions or even just viewing our website you must not:

  • Republish material from ALF
  • Sell, rent or sub-license material from ALF
  • Reproduce, duplicate or copy material from ALF
  • Redistribute content from ALF
  • Produce a website, mobile app the same as or in anyway similar to ALF offering a delayed postage service or anything similar by purposely delayed delivery of emails, letters or parcels. This includes offering to send emails for users at a later date or letters or parcels. Or a similar service by saving messages till someone has passed away to pass onto friends and family after they have passed away. By agreeing to our terms you agree not to set up a business of any kind offering these same services of a delayed postage or message service. (c) 2002 - 2020 all rights reserved
  • Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by ALF in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by ALF in advance. ALF reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if ALF believes that customer conduct violates applicable law or is harmful to ALF's interests. This also includes the idea of delayed postage and delayed posting of emails, letters and parcels as this is unique to ALF and buy using or site and or signing up and registering on our website you agree to this and also not to disclose any information about this to a third party in order for them to copy the idea. This will be strictly enforced to the full extent of the law.

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. 24hrs Ltd does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of 24hrs Ltd,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, 24hrs Ltd shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

24hrs Ltd reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant 24hrs Ltd a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of 24hrs Ltd; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to 24hrs Ltd. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of 24hrs Ltd.’s logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

Where may host or design a website for you, we shall not be held responsible for any content that appears on your own Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

We shall not be held responsible for any of the emails, letters and parcels that ae sent to us and/or uploaded to the ALF website nor the contents of such items.

Recipients will have the choice as to whether to accept or decline to accept and receive the items and should they choose to receive them we cannot be held liable for any of the content in emails messages, letters & Parcels.

The final decision on who receives an item from ALF will rest with ALF and not the executor the executor is only there as a guide to assist us in locating recipients and identifying them, they will have no say in whether items can be sent or not. In extreme cases where it is is possible it may cause some distress ALF reserves the right to refuse a delivery if it is felt that by doing so could have an adverse effect on the recipient and/or their family and friends.  It should be noted that feelings for people can change over a long period of time.

You shall not upload to, distribute, or otherwise publish through this Site any Content at any time, information, or other material that: (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libellous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under local or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties. ALF may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and ALF has no obligation to investigate the authorisation or source of any such access or use of the Site.

You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorised by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify ALF of any unauthorised use of your password or identification or any other breach or threatened breach of this Site's security.

In accordance with Customs regulations customers must provide valid and accurate data. All consignee names, address and payers name should be valid. Certain countries request that the consignee submit their ID or passport to clear the package or for payment verification purposes. It is the customers sole responsible for the accuracy of data that they provide to us. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, we will not hold responsible and will not offer any compensation in such cases.

ALF will always comply with the law, and we kindly remind users to do the same. As the importer and exporter customers are responsible to comply with all laws and regulations in their own countries. Please refer to our privacy policy for more information.

Images used in our gifts section are for illustration purposes only and due to passage of time could vary from what the end product is that is purchased.


In case you detect that an error occurred when entering your personal data during your registration as a user of this website, you can modify them in the section "My Account". In any case, you will be able to correct errors related to the personal data provided during the purchase process by contacting us, as well as exercising the right of rectification contemplated in our Privacy Policy through alfthemailman.com This website displays confirmation boxes in various sections of the purchase process that do not allow the order to continue if the information in these sections has not been correctly provided. Also, this website offers details of all the items you have added to your shopping cart during the purchase process, so that before making the payment, you can modify the details of your order.

If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service or email address above to correct the error.

While ALF strives to provide accurate product and pricing information, pricing or typographical errors may occur. ALF cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, ALF shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mis-priced, ALF may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.


While ALF will always go the extra mile to ensure that your delivery gets to the recipient and in a timely manner, sometimes circumstances can prevent this, an example the global Coronavirus pandemic in 2020. So, we cannot be held liable for late or non-delivery of items due to circumstances beyond our control.

Upon us being informed of your passing away then your items will be scheduled for delivery as per your instructions, it should be noted that any items going out after the 1st anniversary of your passing could be delayed as it we can only do this when we have full confirmation and proof of your death which could be sometime after the actual date recorded as we have to rely on your executor to inform us.

While we shall do our best to ensure that deliveries reach the intended recipients it should be noted that over many years people can change address, emails address, contact numbers etc so we will be reliant on the recipients informing us of any changes so that they can still receive your items.

If we cannot find a specific person or perhaps, they also may have passed away then you will have an option in your account instructions to select if any remaining undelivered items go to another family member or friend.

We cannot be held responsible for deliveries once they have left our premises and are in the hands of the courier of post/mailman, while we shall ensure that all letter & parcels or packaged securely we cannot be responsible for any damage that may occur in transit and prior to arrival with the recipient or the condition on arrival. Should a parcel for any reason beyond our control arrive damaged or not arrive at all we shall not be able to accept any claims for refunds or compensation

When you use this website and place orders through it, you agree to provide us with your email address, postal address and/or other contact details truthfully and exactly. You also agree that we may use this information to contact you in the context of your order if necessary

Unless otherwise provided, we will comply only with its minimum packing standards for the method of transportation selected. The cost of all special packing, loading or bracing requested by you will be paid for by you.

Title and risk of loss

Delivery to carrier shall constitute delivery to Buyer, and thereafter risk of loss or damage shall pass to Buyer? Recipient. Any claim of Buyer relative to damage during shipping or delivery should be made directly to the carrier. Any claims by Buyer against Our Company for shortage or damage occurring prior to such delivery to carrier must be made within five (5) days after receipt of the goods and accompanied by original transportation bill signed by carrier noting that carrier received the goods from Our Company in the condition claimed. Notwithstanding passage of the risk of loss to Buyer, title and right of possession to the goods sold hereunder shall remain with Our Company until all payments hereunder, including deterred payments evidenced by notes or otherwise, Interest, carrying charges, shall have been made in cash, and Buyer agrees to do all acts necessary to perfect and maintain such right and title in Our Company.

Payments for letters & parcels delivery

Where a member has purchased a gift from our website this will include delivery cost to most worldwide destinations that don’t have any special access requirements and are easily accessible by normal postal services.

If a member wants handwritten letters posted then it will be down to the recipient to decide if they wish to pay the charge to accept the original copy of the letter or they can accept the scanned version for free.  If they would like the original letter sent to them, they will just pay the postage costs of the going rate for that particular year, these can’t be charged in advance as prices will inflate, however we do allow pre-payments into your account if you wish. There will be a small admin fee to print and send this which will be 30% of whatever the rate of the postage cost is at the time of posting.

This also applies to parcels, so if a member sends a parcel that they wish to be delivered to someone upon their death, it must be sent to our UK office at your expense, for processing and safe keeping where it will be opened to check and validate it then repackaged and stored until required at your chosen delivery date. If you have not pre-paid funds to your account, then the recipient will be emailed to inform them that there is a parcel where they can decide to receive it or not. if they choose no, they can request that we open it and send a picture first for free they can then decide if they want us to send on the parcel or not. They will then have to pay the rate for postage at that time in that year plus a small admin fee which would be just 30% of whatever the postage cost is to cover our own delivery and packing at the time.

We cannot return any parcels, once we have received them they are either delivered to the recipient or if you wish to have the parcel returned you would also need to pay the going rate postage cost plus 30% of that cost for admin and a cancellation fine of £15:00 + VAT

The reason for this is to keep our work to a minimum in sorting parcels and discourage the sending of parcels unless your are 100% sure before you send it.

Confirming Someone’s Death

We shall rely on the following methods to try and determine if a person has passed away or not and will make further enquiries to ascertain the relevant proof: -

  • If your account has not been active for over 12 months
  • if you don’t reply to emails
  • if you don’t reply to texts
  • if you don’t reply to phone calls
  • if your executor or a recipient informs us of your passing or someone else notifies us
  • if we find out by our means by newspaper article or some other form of public notice

If after trying for a full 12-month period if we cannot contact you then you will be presumed as dead and your account will activate and being to send items as per your instructions.

Email Forms

The Alf website uses email forms for registered users to send emails to notify executors and also tell friends they have sign up, should there be any abuse of these forms and attempting to send multiple emails or using them for spamming purposes your account will be suspended and you will be blocked from ever using the site again, this could also have a negative or knock on affect for your family members and all your emails, letters and parcels that you may have sent to us for posting will be deleted and discarded. This applies to any email forms we use on the site that a user uses in an abusive or a manner that contravenes our terms and conditions.

Payments and refunds

If for any reason you decide you do not wish to continue with your account once you have signed up and paid you will be entitled to a full refund less 10% administration costs if this is done within the first 3 days. After this period you can cancel your account at any time however there will be no refund of any monies paid for the remaining period on your account. There shall be no refunds and we shall not be liable for events that may happen beyond our control that may prevent us in continuing business as normal such as (and not limited to) viruses, epidemics and pandemics, terrorists, hackers, war, storms and flood damage or any natural disasters.

Payments are handled by our partner company 24hrs Ltd through the Stripe online payments company, you can cancel your subscription at any time though the website or by contacting stripe direct.

Administration and Liquidation

In the unlikely event  the company go into liquidation or administration for any reason in the distant future then you will have the option to give your executor the opportunity and permission to download and receive any of your remaining messages or parcels that have not been delivered so that they can ensure that they at least reach the intended recipients also recipients who are already registered to receive your messages will have first choice at this option. On the reasons we did not release this ALF project in 2020 when we came up with the idea was we wanted to watch the direction of the internet and also ensure that our company stood the test of time since our establishment in 1994, we have also set up a very young team eager from 21 upwards to take over from senior staff as we all move on in life so we have plans in place to make ALF one of the longest lasting companies ever.

Your Privacy

Please read Privacy Policy https://alfthemailman.com/privacy

All your emails, letters and parcels will be stored in secure multiple locations with regular backups taken to ensure your items are safe and secure. The only people that will ever see your letters and emails are you and the recipient and our senior staff members for reasons to ensure that that no person can abuse another person after their death and also where you have given separate permission to 3rd parties.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract when caused by events that are beyond our reasonable control ("Force Majeure"). Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:

  • i.Strike, lockout or other forms of protest.
  • ii.Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war or Virus epidemic or pandemics.
  • iii.Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster.
  • iv.Inability to use trains, ships, aircraft, motorized transport or other means of transport, public or private.
  • v.Inability to use public or private telecommunication systems.
  • vi.Acts, decrees, legislation, regulations or restrictions of any government or public authority.
  • vii.Strike, failure or accident in maritime or river transport, postal transport or any other type of transport.

It shall be understood that our obligations deriving from Contracts are suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfil these obligations by an amount of time equal to the time that the situation of Force Majeure lasted. We will provide all reasonable resources to end the situation of Force Majeure or to find a solution that enables us to fulfil our obligations by virtue of the Contract despite the situation of Force Majeure.


Unless otherwise indicated expressly in these Conditions, our liability regarding any product acquired on our website shall be limited strictly to the price of purchase of said product or membership. Notwithstanding the above, our liability shall not be waived nor limited in the following cases:

  • i. in case of death or personal harm caused by our negligence;
  • ii. in case of fraud or fraudulent deceit; or
  • iii. in any case in which it was illegal or illicit to exclude, limit or attempt to exclude or limit our liability.

Notwithstanding the paragraph above, and to the extent legally allowed, and unless these Conditions indicate otherwise, we shall not accept any liability for the following losses, regardless of their origin:

  • i. loss of income or sales;
  • ii. operating loss;
  • iii. loss of profits or contracts;
  • iv. loss of forecast savings;
  • v. loss of data; and
  • vi. loss of business or management time.

Due to the open nature of this website and the possibility of errors in storage and transmission of digital information, we do not warrant the accuracy and security of the information transmitted or obtained by means of this website, unless otherwise indicated expressly on this website. All product descriptions, information and materials shown on this website are provided "as is", with no express or implied warranties or conditions of the same, except those legally established. In this sense, if you are contracting as a consumer or user, we are obliged to deliver goods that are in conformity with the Contract, being liable to you for any lack of conformity which exists at the time of delivery. It is understood that the goods are in conformity with the Contract if they: (i) comply with the description given by us and possess the qualities that we have presented in this website; (ii) are fit for the purposes for which goods of this kind are normally used; (iii) show the quality and performance which are normal in goods of the same type and which can reasonably be expected To the extent permitted by law, we exclude all warranties and conditions (whether express or implied), except those that may not be excluded legitimately.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

We reserve the right to update our terms and conditions at any time without any prior notice.

In the event of any complaints of any legal action we reserve the right to hold this in the jurisdiction of the United Kingdom and all English laws will be applicable, this does not affect your statutory rights.

We cannot be held liable for any legal actions that arise in any other countries where the law may prohibit people from using this website, ti is up to the individual user in their own country to be aware of the law and whether they are allowed to access this website.

Some of our material can be construed as poking fun at people who have passed away, if you are uncomfortable with this, have recently or easily offended then we would recommend that you do not access our website. These images will have been chosen for use by the users at their discretion and ALF cannot be held responsible now or in the future if anyone is offended by the emails or messages, letters and gifts that they may receive from Alf The Mailman Ltd or one of its users.

While we shall do our upmost to deliver all messages to the intended recipients however, we cannot be held responsible for messages, gifts, letters that do not arrive on specific dates for reasons beyond our control, or if they don’t arrive at all. There could be many reasons such as people have changed email address, moved home or even passed away, whatever the circumstance Alf the mailman cannot be held responsive for non-delivery.

It should be noted that some items may incur and extra charge for the recipient for different reasons details of which can be found in your account and plan details. If the recipient refuses to pay the item will be deleted or destroyed, or in the case of gifts passed onto a charity.

Clients are only allowed 1 account, users found to be in possession of two accounts will have both accounts permanently terminated and will be blocked from the site. User may not log into other people’s account this will be a breach of our terms and conditions and a violation of their privacy and both parties will be removed from the site.


The use of our website ( www.alfthemailman.com ) and the product purchase contracts through said website shall be governed by United Kingdom law. Any controversy that arises or is related to the use of the website or said contracts shall be subject to the non-exclusive jurisdiction of the United Kingdom courts. If you are entering into the contract as a consumer, nothing in this Clause shall affect the statutory rights you have, as recognized in any applicable legislation in this area.